Upstart Auto Loans Review

Upstart only offers refinancing of current auto loans and no purchase loans.

To refinance an auto loan with Upstart, start by checking your personalized auto refinancing rate. The process only takes a few minutes and will not affect your credit score. If you later decide to proceed with an official application, Upstart will perform a hard credit inquiry that will be noted on your credit reports.

Next, enter your personal, vehicle and current car loan information. You may be asked to provide certain documentation, such as a copy of your vehicle registration card and proof of insurance. Upstart then handles the verification process, and no further action is needed on your part. This process takes one to two weeks. Once your loan is approved, Upstart will pay off your previous loan and update your title, which takes about 30 to 60 days.

Car refinance loans start at $9,000, and loan terms range from 24 to 84 months.

Available interest rates vary by state. The average five-year loan offered on Upstart has an annual percentage rate of 13.25% and 60 monthly payments of $490 per $20,000 borrowed. There is no down payment required, and auto refinance loans have no application, prepayment or origination fees.

Upstart offers no information about any discounts such as autopay.

Upstart evaluates creditworthiness based on non-traditional variables such as education and employment. So applicants who don’t have the best credit scores may still qualify for a loan. Ultimately, your auto refinance loan amount and interest rate will be based on factors including your credit, income, outstanding balance on your current loan and other information provided on your application.

Note that even though educational information is collected as part of Upstart’s rate check process, neither Upstart nor its bank partners require a minimum level of education for loan eligibility.

Car refinance loans are not available in Iowa, Maryland, Nevada or West Virginia.

Upstart is accredited with the Better Business Bureau and has an A+ rating. The Consumer Financial Protection Bureau received 2,287 complaints in 2021 concerning auto loans with Upstart Network, with the majority of complaints concerned with managing the loan or problems at the end of the loan. The company provided a timely response to all but 17 complaints.

On Trustpilot, Upstart has an excellent rating of 4.9 out of 5 stars based on more than 37,000 reviews.

To reach Upstart’s customer service team, you can email [email protected] or call 855-438-8778. General support is available every day from 9 am to 8 pm Eastern Time, except on New Year’s Day, Thanksgiving Day, Christmas Eve and Christmas Day.

  • People who want to refinance an existing auto loan.
  • People who don’t have great credit.
  • People who prefer to handle their loans online.


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